Hyperoptic Reviews

Hyperoptic.com offers a range of broadband deals with competitive pricing. The 24-month plans start from £31 for 150Mb, £35 for 500Mb, and £39 for 1Gb speeds. These prices are applicable from the fourth month onwards, with an activation fee of £19. For those seeking flexibility, there are also no contract plans available. It's important to note that prices may increase after the contract period ends, so customers are advised to renew or switch to avoid higher costs. Hyperoptic ensures that their services are not only hyperfast but also hyperfair, offering a price match guarantee to ensure customers get the best deal possible. The company prides itself on providing full fibre broadband at prices that are accessible without compromising on quality or service.

Hyperoptic.com is distinguished for its full fibre broadband offerings, with the 1Gb package being particularly popular for its blazing-fast speeds. The company's Hyperoptic Total Wi-Fi® service is designed to provide comprehensive coverage and eliminate connectivity issues within homes. For those considering their services, there is a 30-day trial available, allowing customers to experience the service risk-free. Additionally, Hyperoptic is recognized for its award-winning customer service, with a high number of 5-star Trustpilot reviews. They also offer a price match guarantee, ensuring customers receive the best value. The Switch Now promotion is another highlight, offering up to 9 months of free broadband to new customers still in a contract with another provider. These products and services contribute to Hyperoptic's reputation for providing fair pricing, transparent deals, and reliable broadband services.

Hyperoptic.com facilitates monthly payments through direct debit, which is set up at the time of order. Customers receive an email each month when their bill is ready to view. Additionally, there is an option for online payments via the 'My Account' section on the website, where customers can also view their bill and update payment details. During the online payment process, 3D Secure authentication may be requested for added security. This system ensures a streamlined and secure method of handling transactions for Hyperoptic's services.

Hyperoptic.com's return policy aligns with their Terms of Service, requiring 30 days’ notice for cancellation. If a customer is on a 12 or 24-month package and decides to cancel before the end of the commitment period, cancellation charges will apply. These charges are calculated for each month remaining on the package, plus any outstanding charges. As for a shipping policy, it generally does not apply since Hyperoptic provides broadband services that do not require physical shipping of goods. However, if there are any equipment or devices to be returned upon cancellation, customers should follow the instructions provided by Hyperoptic's customer service to return the items properly.